This isn't a slide deck. It's a working AI agent that handles appointment scheduling, billing inquiries, patient portal support, and more for Mayo Clinic patients.
Ask it anything about appointments, billing, the patient portal, international services, or medical records. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that Mayo Clinic's support teams handle every day.
Guides patients through new appointment requests, rescheduling, cancellations, and multi-specialty visit coordination across all three campuses.
Answers billing questions, explains payment options and plans, verifies insurance coverage, and connects patients with financial assistance programs.
Walks patients through account setup, password resets, proxy access for caregivers, and troubleshooting video visit technical issues.
Assists international patients with appointment coordination, cost estimates, visa documentation, interpreter services, and travel logistics.
Helps patients access records, request copies, transfer records to Mayo Clinic, and understand the in-person and remote second opinion process.
Detects medical advice requests, emergencies, and PHI boundaries. Redirects clinical questions to care teams and provides emergency numbers when needed.
This demo was built from scratch for Mayo Clinic. Real logic for real patient scenarios.
Pulled Mayo Clinic's patient services, billing processes, portal documentation, and campus information into the AI's knowledge base.
Created patient-specific workflows for appointments, billing, portal support, international services, and medical records.
Configured clinical boundary detection, emergency escalation, and PHI protection to meet healthcare compliance standards.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios with ~83% pass rate.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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